Privacy Policy — How jiongy Protects Your Personal Data

1. Introduction

jiongy ("jiongy," "we," "us," or "our") operates the online casino and sports betting platform accessible at jiongy.cam. As a PAGCOR-licensed operator serving players across the Philippines — from Metro Manila and Cebu to Davao and beyond — jiongy is deeply committed to safeguarding the personal data of every individual who interacts with our platform.

This Privacy Policy ("Policy") describes how jiongy collects, processes, stores, shares, and protects personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its implementing rules and regulations issued by the National Privacy Commission ("NPC"). It also reflects our obligations under PAGCOR's data governance guidelines.

By registering for a jiongy Account or using any part of the jiongy platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy applies to all personal data collected through jiongy.cam, our mobile applications (if any), and any associated digital touchpoints.

2. Data Controller

jiongy is the data controller responsible for personal data collected through the jiongy platform. As data controller, jiongy determines the purposes for which personal data is processed and the means by which it is processed.

For any privacy-related inquiries, requests to exercise your data subject rights, or concerns regarding the handling of your personal data, you may contact jiongy's designated Data Protection Officer (DPO) at:

Email: [email protected]
Subject Line: Data Privacy Request – [Your Registered Name]
Response Time: Within 15 business days of receipt of a valid request

3. Personal Data We Collect

jiongy collects the following categories of personal data from users, depending on the nature of their interaction with the platform:

3.1 Registration and Identity Data

• Full legal name as it appears on government-issued identification;
• Date of birth (used to verify the 21+ age requirement mandated by PAGCOR);
• Philippine residential address;
• Valid email address;
• Philippine mobile telephone number;
• Government-issued identification document type and number (e.g., PhilSys National ID, UMID, Driver's License, Passport).

3.2 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., GCash account reference number, Maya wallet identifier, bank account name);
• Account balance history and transaction logs;
• Bonus credit allocations and wagering history;
• Any financial documentation submitted in connection with KYC verification or large transaction reviews.

3.3 Gaming Activity Data

• Game session logs, including game type, session duration, bet amounts, and outcomes;
• Sports betting history, including markets selected, odds accepted, and stake amounts;
• Responsible gaming interactions, including limit settings, self-exclusion requests, and cooling-off activations.

3.4 Technical and Device Data

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, and browser type and version;
• Session identifiers, login timestamps, and authentication logs;
• Cookies and similar tracking technologies (see Section 8).

3.5 Communications Data

• Records of customer support interactions, including live chat transcripts, email correspondence, and call logs (where applicable);
• Complaint and dispute records;
• Responses to surveys, feedback forms, or promotional campaigns.

4. How We Collect Your Data

jiongy collects personal data through the following channels:

• Directly from you: When you register for a jiongy Account, complete KYC verification, make a deposit or withdrawal, use live chat support, or participate in a promotion;
• Automatically: Through cookies, server logs, and analytics tools when you visit jiongy.cam or interact with the platform;
• From third parties: From identity verification providers, payment processors (such as GCash, Maya, or your bank), fraud prevention services, and PAGCOR where required by regulation.

5. How We Use Your Personal Data

jiongy uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data
Age and identity verification (KYC)	Identity data, government ID documents
Processing deposits and withdrawals	Financial data, identity data
Delivering gaming services	Gaming activity data, technical data
Fraud detection and prevention	All categories
Anti-money laundering compliance	Financial data, identity data, transaction data
Regulatory reporting to PAGCOR and AMLC	Identity data, financial data, gaming data
Customer support and dispute resolution	Communications data, gaming data, account data
Responsible gaming monitoring	Gaming activity data, account data
Platform improvement and analytics	Technical data, gaming activity data (aggregated)
Marketing and promotions (with consent)	Contact data, gaming activity data

6. Legal Basis for Processing

jiongy processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Performance of a contract: Processing necessary to register your Account, process transactions, and deliver gaming services pursuant to jiongy's Terms and Conditions;
• Compliance with a legal obligation: Processing required to fulfill our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), and the Data Privacy Act (RA 10173);
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

7. Data Sharing and Third-Party Disclosure

jiongy does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

7.1 Service Providers

jiongy engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, Maya, BPI, BDO, and other Philippine financial institutions), KYC and identity verification providers, game software providers, cloud hosting and infrastructure providers, customer support technology providers, and cybersecurity and fraud prevention services. These providers process personal data solely on jiongy's behalf under strict data processing agreements requiring them to maintain appropriate security standards.

7.2 Regulatory and Legal Disclosure

jiongy is required by Philippine law to share certain data with regulatory and law enforcement authorities, including PAGCOR (as our licensing authority), the Anti-Money Laundering Council (AMLC) where suspicious transactions are identified, the National Privacy Commission (NPC) in the event of a data breach or regulatory inquiry, and other Philippine government agencies as required by applicable law, court order, or legal process.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of jiongy's business, personal data held by jiongy may be transferred to the acquiring entity as part of the transaction. Users will be notified of any such transfer and any resulting changes to this Privacy Policy.

8. Cookies and Tracking Technologies

jiongy uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize returning users, maintain session security, understand platform usage, and personalize your experience.

jiongy uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and payment security;
• Analytics Cookies: Used to understand how users interact with the platform in aggregate, such as which games are most popular and where users encounter difficulties. These are anonymized where possible;
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have configured;
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent and can be withdrawn at any time through your Account settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use jiongy Services.

9. Data Retention

jiongy retains personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years after Account closure, as required under PAGCOR regulations and Philippine anti-money laundering law;
• Transaction and financial data: Retained for a minimum of five (5) years after the date of the transaction, consistent with AMLC record-keeping requirements;
• Gaming activity data: Retained for three (3) years after the date of the gaming session;
• Customer support records: Retained for three (3) years after the closure of the relevant support case;
• Marketing consent records: Retained for the duration of the consent plus two (2) years thereafter to demonstrate compliance.

When personal data is no longer required for its stated purpose and the applicable retention period has expired, jiongy will securely delete or anonymize the data in a manner that prevents reconstruction or re-identification.

10. Data Security

jiongy employs a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and jiongy's servers is encrypted using 256-bit TLS/SSL protocols. Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard algorithms;
• Access controls: Access to personal data is restricted to authorized jiongy personnel on a need-to-know basis. All staff with access to personal data undergo regular data privacy training;
• Two-factor authentication: Account access is protected by optional SMS OTP two-factor authentication, and administrative system access requires mandatory multi-factor authentication;
• Network security: jiongy's infrastructure is protected by firewalls, intrusion detection systems, and regular penetration testing conducted by independent security firms;
• Incident response: jiongy maintains a documented data breach response plan consistent with NPC notification requirements. In the event of a data breach that poses a real risk of serious harm to data subjects, jiongy will notify the NPC and affected Users within 72 hours of discovering the breach.

11. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights with respect to your personal data held by jiongy:

Right to be Informed

You have the right to be informed about how your personal data is collected, used, and shared. This Privacy Policy serves as jiongy's primary instrument for fulfilling this obligation.

Right to Access

You have the right to request a copy of the personal data jiongy holds about you, together with information about how it is being processed.

Right to Rectification

You have the right to request correction of any inaccurate, incomplete, or outdated personal data jiongy holds about you.

Right to Erasure or Blocking

You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right may be limited where retention is required by Philippine law (e.g., AMLC record-keeping requirements).

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though jiongy may continue processing where compelling legitimate grounds override your interests.

Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that such data be transmitted to another data controller where technically feasible.

Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jiongy has processed your personal data in violation of the Data Privacy Act. To exercise any of the above rights, please contact jiongy's Data Protection Officer at [email protected] with the subject line "Data Privacy Request."

12. Children's Privacy

jiongy does not knowingly collect personal data from individuals under 21 years of age. The jiongy platform is strictly intended for adults aged 21 and above, consistent with PAGCOR's age restriction requirements for online gaming. If jiongy becomes aware that it has inadvertently collected personal data from an individual under 21, such data will be deleted immediately and the associated Account will be permanently closed.

Parents and guardians who believe a minor may have registered a jiongy Account should contact jiongy's Data Protection Officer at [email protected] immediately.

13. International Data Transfers

jiongy's primary data processing infrastructure is located within or proximate to the Philippines. Where jiongy engages service providers whose systems are located outside the Philippines — for example, cloud infrastructure providers or international game software licensors — jiongy ensures that appropriate safeguards are in place to protect personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.

Such safeguards may include data processing agreements incorporating the NPC's standard contractual clauses, adequacy assessments of the recipient country's data protection framework, and binding corporate rules where the recipient is an affiliate of jiongy.

14. Updates to This Privacy Policy

jiongy reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR and NPC regulatory guidance. Material changes will be communicated to registered Users via email to the address associated with their jiongy Account and via a prominent notice on jiongy.cam at least seven (7) days before the changes take effect.

The date of the most recent revision to this Policy is indicated in the "Last Updated" field at the top of this document. We encourage you to review this Policy periodically. Continued use of jiongy Services after the effective date of any revision constitutes acceptance of the updated Policy.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to file a complaint regarding jiongy's handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]
Subject Line: Data Privacy Request – [Your Full Name]
Response Time: Within 15 business days

If you are not satisfied with jiongy's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.