Terms & Conditions — jiongy Philippines Online Gaming Platform

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

• "jiongy", "we", "us", or "our" refers to the jiongy online gaming platform, its operators, and its authorized representatives operating under PAGCOR licensing in the Republic of the Philippines.
• "User", "you", or "your" refers to any individual who accesses, registers, or uses the jiongy platform or any of its services.
• "Account" refers to the personal gaming account created and maintained by a User on the jiongy platform.
• "Services" refers collectively to all gaming products, features, and functionalities provided by jiongy, including but not limited to online casino games, live dealer tables, sports betting, bingo, and ancillary services.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority governing casino gaming operations in the Philippines.
• "KYC" refers to Know Your Customer procedures required by law to verify the identity, age, and eligibility of Users.
• "Peso" or "₱" refers to the Philippine Peso (PHP), the sole currency used for all jiongy transactions.

2. Acceptance of Terms

By registering for a jiongy Account, accessing the jiongy website at jiongy.cam, or using any jiongy Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease using all jiongy Services and refrain from creating or maintaining a jiongy Account. Continued use of the platform following any amendment to these Terms constitutes acceptance of such amendments.

3. Eligibility and Registration

3.1 Age Requirement

Users must be at least 21 years of age to register for a jiongy Account or participate in any gaming activity on the platform. This age restriction is mandated by PAGCOR regulations governing online casino and sports betting operations in the Philippines. jiongy strictly enforces this requirement through mandatory identity verification.

3.2 Geographic Restriction

jiongy Services are intended solely for Users physically located within the territory of the Republic of the Philippines at the time of account registration and gameplay. Users located outside the Philippines or in jurisdictions where online gambling is prohibited are not permitted to use jiongy Services.

3.3 Account Registration

To use jiongy Services, you must register for an Account by providing accurate, current, and complete information, including but not limited to:

• Full legal name as it appears on government-issued identification;
• Valid Philippine mobile telephone number;
• Current email address;
• Date of birth;
• Residential address in the Philippines;
• Government-issued identification document for KYC verification.

You are prohibited from providing false, misleading, or fraudulent information during registration. jiongy reserves the right to request additional documentation to verify the accuracy of information provided and to suspend or terminate Accounts pending verification.

3.4 One Account Per Person

Each User is permitted to register and maintain only one (1) jiongy Account. Multiple Accounts held by the same individual, whether registered under the same name or under different names, aliases, or identities, are strictly prohibited. If jiongy determines that a User holds multiple Accounts, all such Accounts will be suspended, and any balances, bonuses, or winnings may be forfeited.

3.5 Identity Verification (KYC)

All Users are required to complete KYC verification before making a withdrawal from their jiongy Account. KYC verification requires submission of a clear, legible copy or photograph of a valid Philippine government-issued identification document, such as:

• Philippine Identification System (PhilSys) National ID;
• Unified Multi-Purpose ID (UMID);
• Driver's License issued by the Land Transportation Office (LTO);
• Philippine Passport;
• Social Security System (SSS) ID or Government Service Insurance System (GSIS) ID;
• Postal ID issued by the Philippine Postal Corporation (PhilPost).

jiongy reserves the right to request additional verification documents, including proof of address, proof of payment method ownership, or video verification, at any time. Failure to provide requested verification documents within the timeframe specified by jiongy may result in Account suspension or closure.

4. Account Use and Security

4.1 Account Credentials

Upon registration, you will create login credentials, including a username and password, for accessing your jiongy Account. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account, whether authorized by you or not.

You agree to immediately notify jiongy of any unauthorized use of your Account or any other breach of security. jiongy will not be liable for any loss or damage arising from your failure to safeguard your Account credentials.

4.2 Account Security

jiongy employs industry-standard security measures, including 256-bit SSL encryption, to protect User data and financial transactions. You are encouraged to enable two-factor authentication (2FA) via SMS OTP for additional Account security. However, you acknowledge that no system is entirely immune from security breaches, and jiongy cannot guarantee absolute security.

4.3 Prohibited Account Sharing

You may not allow any other person to access or use your jiongy Account. Account credentials may not be shared, sold, transferred, or made available to third parties under any circumstances. Any activity conducted under your Account will be deemed to have been conducted by you, and you will be held fully responsible for such activity.

5. Deposits and Withdrawals

5.1 Currency

All transactions on the jiongy platform are conducted in Philippine Peso (₱ / PHP). No foreign currency deposits or withdrawals are accepted.

5.2 Deposit Methods

jiongy supports deposits via the following payment methods available to Philippine Users: GCash, Maya (formerly PayMaya), QR Ph, GrabPay, InstaPay, PesoNet, bank transfers from BPI, BDO, Metrobank, and other major Philippine banks, and over-the-counter payments via 7-Eleven CLiQQ. The minimum deposit amount is ₱200. There is no maximum deposit limit, subject to the limits imposed by your chosen payment provider.

5.3 Deposit Processing

E-wallet deposits (GCash, Maya, GrabPay) are typically credited to your jiongy Account instantly. Bank transfer deposits via InstaPay and PesoNet may take up to one (1) business day to process. You are responsible for ensuring that deposit instructions are followed accurately and that payment is sent from an account registered in your own name.

5.4 Withdrawal Requests

You may request a withdrawal of your available Account balance at any time, subject to the following conditions:

• Your Account must have completed KYC verification;
• All active bonus wagering requirements, if any, must have been fulfilled or forfeited;
• The withdrawal amount must meet the minimum withdrawal threshold of ₱500;
• Withdrawals must be made to a payment method registered in your own name matching your jiongy Account registration details.

5.5 Withdrawal Processing Times

jiongy processes withdrawal requests within the following timeframes:

• GCash and Maya withdrawals: typically within 15 minutes for amounts under ₱50,000;
• Bank transfer withdrawals: 1-3 business days depending on the receiving bank;
• Larger withdrawals exceeding ₱100,000 may require additional verification and may take up to 5 business days to process.

jiongy reserves the right to conduct additional security checks on withdrawal requests and to delay processing if fraud, money laundering, or other prohibited activity is suspected.

5.6 Anti-Money Laundering Compliance

jiongy is committed to preventing money laundering and terrorist financing in accordance with Philippine law and PAGCOR regulations. Withdrawals may only be made to payment accounts registered in your own legal name. jiongy reserves the right to reverse withdrawals, freeze Account balances, and report suspicious transactions to relevant Philippine authorities, including the Anti-Money Laundering Council (AMLC), when required by law.

6. Bonuses and Promotions

6.1 Bonus Terms

jiongy may offer bonuses, promotional credits, free spins, cashback offers, and other incentives ("Bonuses") to Users from time to time. All Bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates, which will be disclosed at the time the Bonus is offered.

6.2 Wagering Requirements

Most Bonuses are subject to wagering requirements, meaning you must wager the Bonus amount (and sometimes the deposit amount) a specified number of times before Bonus funds or winnings derived from Bonus funds can be withdrawn. Wagering requirements vary by promotion and will be clearly stated in the applicable Bonus terms.

6.3 Bonus Abuse

jiongy reserves the right to void Bonuses, cancel winnings, and close Accounts if it determines that a User has engaged in Bonus abuse, including but not limited to: creating multiple Accounts to claim Bonuses multiple times, using fraudulent payment methods to qualify for deposit Bonuses, exploiting software errors or game vulnerabilities, or engaging in coordinated betting patterns designed to exploit Bonus terms.

7. Gameplay Rules

7.1 Game Integrity

All casino games offered on jiongy use certified Random Number Generator (RNG) software independently tested and audited for fairness. Live dealer games are conducted in real time by professional dealers operating under continuous video supervision. Game outcomes are determined solely by chance and skill (where applicable) and cannot be influenced by jiongy or any third party.

7.2 Errors and Malfunctions

In the event of a game malfunction, software error, or technical issue affecting gameplay, all affected bets will be voided, and funds will be returned to affected User Accounts. jiongy is not liable for losses or missed winnings resulting from technical malfunctions beyond our control, including but not limited to internet connectivity issues, device failures, or third-party service interruptions.

7.3 Disconnections

If your connection to a live casino game or in-play sports bet is interrupted after a wager has been placed, the game or bet will continue to completion in your absence, and the result will be recorded in your Account history. It is your responsibility to maintain a stable internet connection while using jiongy Services.

8. Prohibited Activities

The following activities are strictly prohibited on the jiongy platform and may result in immediate Account suspension or termination, forfeiture of Account balances, and legal action where applicable:

• Underage gambling or assisting minors in accessing jiongy Services;
• Using jiongy Services while located outside the Philippines;
• Creating or maintaining multiple jiongy Accounts;
• Providing false or fraudulent identity information;
• Using stolen, fraudulent, or third-party payment methods;
• Colluding with other Users to gain an unfair advantage;
• Using automated software, bots, or artificial intelligence to place bets or manipulate gameplay;
• Exploiting software vulnerabilities, errors, or bugs to gain unfair advantage;
• Money laundering or using jiongy for any illegal financial activity;
• Harassing, threatening, or abusing other Users or jiongy staff;
• Reverse-engineering, copying, or distributing jiongy software or content;
• Attempting unauthorized access to jiongy systems, databases, or User Accounts.

9. Intellectual Property

All content, graphics, user interfaces, software, trademarks, logos, and other intellectual property displayed on or available through the jiongy platform are the exclusive property of jiongy or its licensors and are protected by Philippine and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use jiongy Services solely for personal, non-commercial entertainment purposes. You may not reproduce, modify, distribute, publicly display, publicly perform, republish, download, store, or transmit any content from the jiongy platform without prior written consent from jiongy.

10. Limitation of Liability

To the maximum extent permitted by Philippine law, jiongy, its officers, directors, employees, affiliates, and service providers shall n ot be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, jiongy Services, including but not limited to:

• Loss of winnings or anticipated profits;
• Loss of data or Account content;
• Business interruption or loss of business opportunity;
• Damages resulting from unauthorized access to your Account;
• Damages resulting from third-party service failures, including payment processor outages;
• Emotional distress or reputational harm.

jiongy's total aggregate liability to any User for any claim arising out of or related to these Terms or jiongy Services shall not exceed the total amount deposited by that User in the twelve (12) months preceding the claim.

11. Dispute Resolution

11.1 Internal Complaints Process

If you have a complaint regarding any aspect of jiongy Services, you should first contact our customer support team via live chat at jiongy.cam, available 24 hours a day, 7 days a week. Our support team will acknowledge your complaint within 24 hours and endeavor to resolve it within 5 business days.

11.2 Escalation to PAGCOR

If your complaint is not resolved to your satisfaction through jiongy's internal process, you may escalate your complaint to the Philippine Amusement and Gaming Corporation (PAGCOR), the regulatory authority responsible for overseeing licensed online gaming operators in the Philippines. jiongy operates under PAGCOR's jurisdiction and is bound by its dispute resolution procedures.

11.3 Governing Dispute Resolution

Any unresolved disputes between you and jiongy shall be subject to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI), conducted in the English language in Metro Manila. Both parties waive the right to a jury trial to the extent permitted by applicable law.

12. Termination

12.1 Termination by jiongy

jiongy reserves the right to suspend, restrict, or permanently close any User Account at any time, with or without notice, for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, regulatory requirement, or commercial decision. In the event of termination for cause (e.g., fraud, money laundering, prohibited activity), jiongy reserves the right to forfeit any Account balance.

12.2 Termination by User

You may close your jiongy Account at any time by contacting our customer support team. Before closure, all pending withdrawals must be processed and all active bonus requirements addressed. Accounts closed voluntarily will have their remaining balance paid out to the User's registered payment method following standard withdrawal procedures, provided all KYC verification requirements have been met.

12.3 Self-Exclusion

Users who wish to stop gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. During a self-exclusion period, the Account will be inaccessible, and all marketing communications will be suspended. Self-exclusion requests cannot be reversed before the elected period expires. For more information, visit our Responsible Gaming page.

13. Amendments to These Terms

jiongy reserves the right to modify, update, or replace these Terms and Conditions at any time. Material changes will be communicated to Users via email or by posting a prominent notice on the jiongy platform at least seven (7) days before the amended Terms take effect. Your continued use of jiongy Services following the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The date of the most recent revision is indicated at the top of this page. If you do not agree to the amended Terms, you must cease using jiongy Services and may request Account closure.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Presidential Decree No. 1869 (PAGCOR Charter), Republic Act No. 9160 (Anti-Money Laundering Act), Republic Act No. 10173 (Data Privacy Act of 2012), and applicable PAGCOR regulations and circulars.

Any legal action or proceeding arising out of or relating to these Terms that is not resolved through the dispute resolution process described in Section 11 shall be brought exclusively in the courts of competent jurisdiction located in Metro Manila, Philippines. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The failure of jiongy to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.